Terms of service

TERMS OF SERVICE

Welcome to Karoo's Finest. By accessing or using our website and purchasing products from us, you agree to these Terms of Service.

1. ABOUT KAROO'S FINEST

Karoo's Finest provides farm-to-table food products, including frozen and prepared food products, for purchase through our online store.

These Terms of Service apply to all purchases made through our website.

2. PRODUCTS AND PRODUCT INFORMATION

We make every reasonable effort to ensure that product descriptions, photographs, weights, ingredients and other information displayed on our website are accurate.

Product photographs are provided for illustrative purposes and actual products may vary slightly in appearance.

Product availability is subject to change. We reserve the right to correct errors, update product information or discontinue products where necessary.

3. ORDERS

When you place an order through our website, you are making an offer to purchase the selected products.

An order is only accepted once payment has been successfully received and the order has been confirmed by Karoo's Finest.

We reserve the right to refuse or cancel an order where there is a genuine error in pricing or product information, where a product is unavailable, or where we are unable to fulfil the order for a legitimate reason.

If we cancel an order after payment has been received, we will arrange an appropriate refund in accordance with applicable law.

4. PRICES AND PAYMENT

All prices displayed on our website are in South African Rand (ZAR) unless otherwise stated.

Prices are subject to change without notice, but changes will not affect orders that have already been accepted.

Payment must be successfully completed before an order can be processed, unless an alternative payment arrangement has been expressly agreed with Karoo's Finest.

5. DELIVERY

We deliver orders to the areas and locations specified on our website.

Delivery times are estimates and may be affected by circumstances outside our reasonable control, including weather, transport delays, public holidays and unforeseen operational circumstances.

Customers are responsible for providing accurate delivery information and ensuring that someone is available to receive the order where required.

Additional delivery conditions and charges may apply depending on the delivery location.

6. FOOD STORAGE AND HANDLING

Certain Karoo's Finest products are frozen or require refrigeration.

Customers are responsible for following the storage, handling, thawing and preparation instructions provided with their products.

Once an order has been delivered, Karoo's Finest cannot accept responsibility for deterioration or damage caused by incorrect storage, handling, thawing or preparation.

7. CANCELLATIONS, RETURNS AND REFUNDS

Our cancellation, return and refund procedures are set out in our Return and Refund Policy.

Nothing in these Terms of Service is intended to limit or exclude any consumer rights or remedies available under applicable South African law.

8. ALLERGENS AND INGREDIENTS

Customers should carefully review product information, ingredient lists and allergen information before purchasing or consuming our products.

If you have a food allergy, intolerance or other dietary requirement, please contact Karoo's Finest before placing your order if you require clarification about a product.

9. WEBSITE USE

You agree to use this website only for lawful purposes and in a manner that does not interfere with the operation, security or availability of the website.

You must not attempt to gain unauthorised access to the website, its systems or another customer's account.

10. INTELLECTUAL PROPERTY

The content of this website, including photographs, logos, branding, text, graphics and other materials, belongs to Karoo's Finest or is used with permission.

You may not reproduce, copy, modify, distribute or use our content for commercial purposes without our prior written permission.

11. LIMITATION OF LIABILITY

To the extent permitted by applicable law, Karoo's Finest will not be responsible for loss or damage arising from circumstances beyond our reasonable control.

Nothing in these Terms of Service excludes or limits any liability or consumer right that cannot lawfully be excluded or limited under South African law.

12. CHANGES TO THESE TERMS

We may update these Terms of Service from time to time to reflect changes to our business, website or legal requirements.

The latest version will always be published on our website.

13. GOVERNING LAW

These Terms of Service are governed by the laws of the Republic of South Africa.

Any dispute will be dealt with in accordance with applicable South African law.

14. CONTACT US

If you have any questions regarding these Terms of Service, an order or our products, please contact Karoo's Finest using the contact details provided on our website.

Email: lloyd@karoosfinest.co.za