Shipping policy

SHIPPING AND DELIVERY POLICY

Karoo's Finest takes great care to ensure that your order is carefully packed and prepared for delivery.

DELIVERY AREAS

We deliver to the areas available for selection at checkout. Delivery availability and charges may vary depending on the delivery address.

If your address is outside our available delivery areas, please contact us before placing an order to see whether an alternative delivery arrangement can be made.

DELIVERY COSTS

Delivery charges are calculated and displayed at checkout based on the applicable delivery area and order.

Any applicable delivery charge will be shown to you before you complete your purchase.

DELIVERY TIMES

Orders are prepared and dispatched according to our normal operating schedule.

Estimated delivery times may vary depending on the delivery address, order volume, weekends, public holidays, weather, transport conditions and other circumstances outside our reasonable control.

Where possible, customers will be provided with relevant delivery information once their order has been processed.

FROZEN AND REFRIGERATED PRODUCTS

Many of our products are frozen or require refrigeration.

We take reasonable care to ensure that products are appropriately packed for transport. Customers should ensure that someone is available to receive the order where required and that frozen or refrigerated products are transferred to suitable storage as soon as possible after delivery.

Customers are responsible for following the storage and handling instructions provided with their products after delivery.

If a product arrives damaged, incorrectly supplied or in a condition that appears unsafe or unsuitable for consumption, please contact us as soon as possible and provide photographs of the product and packaging where appropriate.

DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address and contact details.

Karoo's Finest cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete delivery information supplied by the customer.

MISSED DELIVERIES

If nobody is available to receive an order, the delivery may need to be rescheduled. Additional delivery charges may apply where a second delivery is required due to circumstances within the customer's control.

DELIVERY DELAYS

While we make every reasonable effort to deliver orders within the estimated delivery period, delays can occasionally occur due to circumstances outside our reasonable control, including severe weather, road conditions, transport delays, public holidays, unforeseen operational issues or other events beyond our control.

CONTACT US

If you have any questions about your delivery or order, please contact Karoo's Finest using:

Email: lloyd@karoosfinest.co.za